Terms and Conditions

Services Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which (together with our Privacy Policy) govern Compass Psychology Services’ relationship with you in relation to this website. If you do not agree to these terms of use, you must not use our site.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Our liability

Compass Psychology Services Ltd is an organisation that manages self-employed practitioners only and is not the provider of services to the client. The service provider shall at all times be the practitioner. All of our practitioners are self-employed and are regulated by their respective regulatory bodies. Each practitioner has their own set of terms and conditions, and any therapeutic contract will be formed between you and your chosen practitioner.

Compass Psychology Services Ltd provides consulting rooms and administrative services only. Compass Psychology Services Ltd will not accept liability for any loss or damage resulting from contact or work with the practitioner. Any complaint against the practitioner should be raised with the practitioner in the first instance and, if necessary, escalated to their respective member organisation.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

Site content

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. We acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent of the law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. The site content is not intended to amount to advice on which you should rely or a tool for diagnosis. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the free content on our site.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

This site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.


Personal information we collect and how we use it

We will only collect, use, and share your personal information where we are satisfied that we have an appropriate legal basis to do so. Subject to your consent if required by law, we may collect the following types of personal information about you as relevant to CORT with which you are engaging:

  • Identifiers such as your name or account name
  • Contact information including telephone number, email address, or postal address
  • Username and password
  • Financial account information
  • Your user activity including access and purchase history
  • Information about the products and services we provide to you
  • Information about your preferences including marketing preferences
  • Information collected through your internet-based activity (see “Cookies” for additional information)
  • Information you provide in any communication with us including correspondence transcripts and call recordings
  • Information you provide when you participate in any blog, community or forum on our Sites
  • Geolocation

How we use your personal information. We use your personal information to provide the CORT. In providing the CORT, we may use your personal information to:

  • Create, maintain or provide service for your account
  • Process or fulfil requests from you
  • Respond to customer service requests from you
  • Verify your information
  • Process payments
  • Undertake activities to maintain the quality, safety or integrity of CORT
  • Maintain data security including detecting and responding to security incidents and protecting you, and us, from fraud
  • Monitor our site including gathering usage data and other analytic information that enables us to maintain and improve CORT
  • Other uses that are required for us to meet our legal, contractual or regulatory requirements

Sources of personal information: We collect information from various sources that we use to provide CORT to you, to analyse and improve CORT, and to communicate with you (e.g., to send you updates or notices about our organisation, or emails about products or services that we believe may be of interest to you). The personal information that we collect and the purpose for our collecting such information is as follows:

Information that you provide to us: We collect personal information that you provide to us when you set up an account with us, use CORT, or communicate with us. For example, if you register for an online account with us, then we may request your name, contact information and payment information. Providing us with personal information about yourself is voluntary, and you can always choose not to provide certain information, but then you may not be able to take advantage of or participate in some of CORT’s features.  Results from CORT will be stored by Compass Psychology Services in order to develop the service and for research purposes.

The business purpose for our processing your personal information: We may use your personal information to enable the following business purposes: (1) detecting and managing security incidents or fraudulent activity, (2) providing customer service, fulfilling requests, and other functions directly related to CORT, (3) maintaining our software including debugging and repairing errors, and (4) maintaining the quality of CORT and developing enhancements and improvements to meet our customer needs.

Applicable law: Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.